Updated: 3 November 2026
Email us at: [email protected]
Write to us about
- a mistake, or information on our pages that is out of date;
- a question about something we have written;
- suggestions for making the site clearer.
We read every message. You can write in English or Swahili.
What we cannot help with
- We are not a betting company. We cannot help with your account, bets, bet slips, deposits, withdrawals or bonuses at any betting site. Contact the operator’s customer care through its official app or site.
- Complaints about a betting company go to the company first. If it does not resolve your complaint, you can contact the Gambling Regulatory Authority (GRA): gra.go.ke, toll-free 0800 723 770 (Monday to Friday, 8am to 5pm).
- M-Pesa problems, such as a payment sent to the wrong paybill, go to Safaricom through its official channels on safaricom.co.ke.
- We do not give tips, predictions or financial advice, and we do not check bet slips or jackpot picks.
Protect your details
Never send us your M-Pesa PIN, a one-time password (OTP), account passwords, ID documents or screenshots of your betting account. We will never ask for them.
If betting is causing you problems
You do not need to write to us first. Read our responsible gambling page, or use the GRA’s self-exclusion process.
Betting is for adults aged 18 and over.